Muskoka Patient Transportation provides safe transportation from your home to the hospital on a stretcher. Servicing West Parry Sound, Muskoka, Port Carling, Bracebridge, Gravenhurst, Orillia, North Bay and Sudbury.

What are your hours?

Our dispatch center operates 24 hours per day, 365 days a year. We never close. We can always be reached at 705-330-9111

How do I make a booking?

Call our dispatch office at 705-330-9111. The dispatcher will ask you a few questions as per the section called “Booking Information Gathered at Dispatch” below.

When should I contact dispatch to book a transfer?

Call our dispatch ASAP. We can then provide more responsive pick-up times, particularly for same day transfers. Last minute bookings and appointments are a specialization for us so we are well prepared for such transfers. However, the more lead time provided for an expected transfer allows for refinement in schedules that benefits all parties involved.

Why do you need my name?

We need to know who booked the call in case we need to do any follow-up calls for that particular transfer.

Why do you ask for the appointment time?

If there is not enough travel time allotted, the patient may miss their appointment. We monitor various daily conditions (such as weather, traffic delays, etc.) and will suggest an earlier time to allow for these elements.

Will Muskoka Patient Transportation honor a DNR order?

Yes. As part of our protocols, we will verify if a patient has a valid DNR during the dispatching process and when our attendants arrive for pick-up. We will require that a copy of the DNR (from the Office of the Fire Marshall) accompany the patient during transfer. All our employees are trained to honour such DNRs.

Why do you require the patient’s weight?

If the patient is in excess of 250lbs, a secondary crew may be required to safely transfer the patient. By providing the patient’s weight when booking will avoid any delays and ensure the patient’s needs are properly met during the transfer.

Why do you ask for the amount of stairs at a residence?

We ask this question to inform our crews that additional equipment may be required to safely transfer the patient into their residence and/or coordinate a lift assist from a second crew.

Will you transfer a psychiatric patient?

Yes, we will transfer Voluntary and Involuntary patients (Formed Patients). If the patient must be restrained, an escort must be provided by the sending facility.

Do you allow family members to accompany patients?

Yes, in fact we encourage this, as it is usually comforting to the patient.

What do I do if the patient is going to pay?

Have the patient or family member call our office and we will take care of the rest. We accept cash or credit card (Visa or Mastercard).

Do I need to sign anything?

You will need to sign the transfer sheet in two places. The person signing transfers the care of the patient into our care. We also ensure that we receive signatures from the receiving facility confirming transfer of care of the patient and any patient files/documentation.

How do I make or pass on a compliment or concern?

You can contact our office at 705-330-9111 or pt@gmail.com

Booking Information Gathered at Dispatch

• Caller’s first name
• Hospital or Facility calling
• Department
• The date in which the transfer is to take place
• A requested pick up time
• The patient’s appointment time (if required)
• If this transfer requires us to stay and wait for the patient (referred to as a treat and return)
• Patient’s first and last name
• Any DNR information
• Patient’s weight in pounds (if over 250 lbs we would need the exact weight)
• Oxygen required and rate
• Patient precautions (MRSA, VRE, C-diff, etc.)
• Pick up Facility, or residential address; floor, unit/apartment, room, buzzer code
• Any escorts that would be accompanying the patient (I.E. nurse, guard, family)
• Destination Facility including floor, unit/apartment, room, buzzer door code, and number of stairs (if applicable)
• Whether the patient can ambulate or wheelchair to the truck
• A PTAC # will be required at time of pick-up (if applicable)

Who can I contact to give feedback about a service that I have received from Muskoka Patient Transportation?

If you would like to provide feedback about our services please contact our office at 705-330-9111